Welcome to your new Joya Flow Flag! We are so excited to have you as part of our flow family. To help you get started and make the most out of your new flag, we have prepared a video tutorial on how to use it. Get ready to embark on an exciting journey with your new flag!
Welcome to your new Flag
4.Register
Register now and sign up for our mailing list to receive exclusive benefits! By joining our list, you'll be eligible for up to a fantastic 25% discount on your next flag purchase. But that's not all! As a subscriber, you'll also be the first to know when new colors are released. Additionally, you'll receive notifications when we post new lesson videos. Don't miss out on these incredible opportunities – register today and become part of our community!
5.Get help
If you have any questions or need assistance, we are here to help. You can reach out to our customer support team, who will be happy to provide you with the information you need. In case you are not satisfied with your purchase, we offer a 30-day money-back guarantee. If you wish to return the item, please follow the instructions provided here.
Customer support: help@joyaflow.com
Frequently Asked Questions
Can I iron the flag?
Yes you can iron or steam the flag. Be sure the iron is not too hot or you will melt the flag.
How do you wash the flag?
We recommend a delicate cycle with cool water or hand wash. Let it air dry or tumble dry for few minutes on the delicate cycle.
Does your flag have a stick? What is it made of?
The flag is polyester china silk with a heavy weight sewn inside. The weighted is wrapped in cotton. The weight contains lead so do not let pregnant women, pets or children eat the flag.
What are these fine threads that appear on the flag?
The material we use is very fine and you might see a wisp of the fabric poke out of the corner. You can trim them off it won't hurt the flag. Some customers put a lighter to the whisps but be very careful you can melt your flag if you use a light. Scissors are best. Don't pull them